Privacy Policy

Last Updated: April 21, 2026

At Organdle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, browse our products, place an order, contact us, or interact with our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Organdle is an online store offering handcrafted candles and related products, including scented candles, decorative candles, massage candles, gift collections, customized candles, seasonal collections, and DIY candle experiences. The website is intended for customers in Jordan and may include product browsing, shopping cart functionality, order processing, and customer contact featu

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you place an order, fill out a form, contact us, or request support, we may collect:

Full name
Email address
Phone number
Billing and delivery address
Order details
Customization details for personalized candles
Any information you include in your messages or requests

Account Information

If you create an account on our website, we may collect:

Username
Email address
Password-protected account information

Payment Information

Payments may be processed through secure third-party payment providers. We do not store your full payment card details on our servers unless explicitly stated during checkout by the payment provider or platform integration.

Automatically Collected Information

When you visit the website, some information may be collected automatically, such as:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Referral source
Shopping cart activity
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Process and deliver orders
Confirm purchases and send order updates
Respond to inquiries and customer service requests
Manage returns, exchanges, or complaints
Customize products based on your requests
Improve the website, products, and customer experience
Prevent fraud, abuse, or unauthorized activity
Comply with legal and regulatory obligations
Send service-related communications
Send promotional messages only where permitted by law or where you have agreed to receive them

4. Legal Basis for Processing

We process your information when:

It is necessary to fulfill your order or provide requested services
It is necessary for our legitimate business interests, such as operating and improving the website
It is required to comply with legal obligations
You have given consent, where consent is required

5. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

Keep the website functioning properly
Remember cart and session information
Improve website performance
Understand user behavior and traffic patterns
Support marketing or advertising tools, if enabled

You can control cookies through your browser settings. Disabling some cookies may affect certain website features.

6. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

Shipping and delivery providers
Payment processors
Website hosting or technical service providers
Customer support tools
Legal or regulatory authorities when required by law
Service partners involved in fulfilling customized or special orders, where necessary

All such sharing is limited to what is reasonably needed for the relevant purpose.

7. Product Customization and User Content

If you request a customized candle or personalized product, you may provide names, words, branding elements, messages, or other content. You are responsible for ensuring that the content you submit does not violate any law or third-party rights, including intellectual property rights.

We reserve the right to refuse any customization request that is unlawful, offensive, misleading, harmful, or inappropriate.

8. Data Retention

We keep personal information only for as long as necessary to:

Complete transactions
Provide support and after-sales service
Maintain business and tax records
Resolve disputes
Meet legal obligations

When information is no longer needed, it will be deleted, anonymized, or securely stored only where retention is required.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no online system can guarantee absolute security, and you use the website at your own risk.

10. Children’s Privacy

This website is not intended for children who are below the age required to legally make purchases under applicable law. We do not knowingly collect personal information from children without proper authorization.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, social media platforms, or embedded services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their policies before sharing information with them.

12. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where legally permitted
Object to certain processing activities
Withdraw consent where processing is based on consent
Request limitation of processing in some cases

To make a request, please contact us through the Contact Us page on the website.

13. International Access

Organdle operates with a clear customer focus on Jordan. If you access the website from outside Jordan, you understand that your information may be processed in accordance with applicable operational and hosting arrangeme

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or operational practices. The updated version will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us page available on the website.