Terms of Use

Last Updated: April 21, 2026

Welcome to Organdle. These Terms of Use govern your access to and use of our website and services. By visiting the website, creating an account, placing an order, or using any part of the site, you agree to be bound by these Terms of Use.

If you do not agree with these Terms, please do not use the website.

1. About the Website

Organdle is an e-commerce website offering handcrafted candles and related products, including scented candles, decorative candles, massage candles, customized candles, seasonal items, gifts, and DIY candle-related offerings. The website also includes product pages, shopping cart functionality, contact features, and informational pa

2. Eligibility to Use the Website

By using this website, you confirm that:

  • You are legally capable of entering into binding agreements
  • The information you provide is accurate and complete
  • You will use the website only for lawful purposes
  • You will not misuse the website, its systems, or its services

3. Products and Availability

We make every effort to display products, descriptions, and pricing as accurately as possible. However:

  • Product colors, shapes, and visual details may vary slightly due to handcrafted production, photography, screen settings, or natural materials
  • Product availability may change without notice
  • Certain collections, sizes, scents, or custom options may be limited
  • We reserve the right to update, discontinue, or replace products at any time

Because Organdle products are handcrafted and may include natural ingredients and manual finishing, minor variations between items are normal and do not necessarily indicate a defect. This is consistent with the site’s positioning around handmade candles and natural materi

4. Orders

When you place an order, you agree that:

  • All submitted information is accurate
  • You are authorized to use the selected payment method
  • Your order may be subject to acceptance, review, and availability
  • We may contact you if additional information is needed

We reserve the right to reject, limit, or cancel any order at our sole discretion, including in cases involving:

  • Pricing or technical errors
  • Suspected fraud
  • Abuse of promotions
  • Product unavailability
  • Incomplete or inaccurate customer information

If an order is canceled after payment is made, any applicable refund will be handled according to our Return Policy.

5. Prices and Payments

All prices shown on the website are subject to change without notice. Pricing errors may occasionally occur, and we reserve the right to correct them before processing an order.

Payment must be completed using the payment methods made available on the website at checkout. Your order is not confirmed until payment is successfully authorized and accepted, unless a different payment method such as cash on delivery is explicitly offered on the website.

6. Personalized and Customized Orders

Organdle offers customized candle options and personalized products. By submitting a customization request, you agree that:

  • You are responsible for the text, names, branding, logos, or other content you provide
  • You will not submit unlawful, offensive, defamatory, misleading, or infringing content
  • Customized products may differ slightly from previews, mockups, or expectations due to the handmade nature of production
  • Customized or personalized products may be non-returnable except in cases of confirmed damage, defect, or production error

We reserve the right to reject any customization request for any legitimate business or legal reason.

7. DIY Candle Studio and Experience-Based Services

If the website offers booking, reservations, or participation in any DIY candle studio or related experience:

  • Booking availability may change without notice
  • Timeliness, attendance requirements, and booking policies may apply
  • Safety instructions must be followed at all times
  • We reserve the right to refuse participation where necessary for safety, misconduct, or operational reasons

Additional specific terms may apply to such services where published on the relevant page.

8. Promotions and Special Offers

Special offers, discounts, bundles, and seasonal promotions may be available for limited periods and may be subject to specific conditions. We reserve the right to modify or withdraw any promotion at any time, especially in the case of misuse, technical issues, or stock limitations.

9. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials
  • You are responsible for all activity under your account
  • You must notify us immediately if you suspect unauthorized access
  • We may suspend or terminate your account if we detect misuse, fraud, or violation of these Terms

10. Acceptable Use

You agree not to:

  • Use the website in any unlawful manner
  • Attempt to hack, disrupt, damage, overload, or interfere with the website
  • Upload malicious code or harmful material
  • Use automated tools to scrape, copy, or extract website data without permission
  • Submit false orders or fraudulent payment information
  • Copy, reproduce, distribute, or exploit website content without authorization
  • Use the website in a way that harms our business, reputation, operations, or other users

11. Intellectual Property

All content on this website, including text, product descriptions, branding, logos, images, graphics, layouts, and design elements, is owned by Organdle or used under permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, modify, distribute, or exploit any website content without prior written consent.

12. Safety and Product Use Disclaimer

Candles and related products must be used responsibly. By purchasing or using our products, you acknowledge that:

  • Candles involve open flame and heat
  • Products must be used according to normal safety practices
  • Candles should never be left unattended
  • Candles should be kept away from children, pets, flammable materials, and unsafe surfaces
  • Organdle is not responsible for damage caused by misuse, negligence, improper storage, or failure to follow ordinary candle safety precautions

If a product includes specific instructions, warnings, or usage recommendations, those instructions must be followed.

13. Shipping and Delivery

Delivery times are estimates and may vary due to operational, geographic, weather, courier, or seasonal factors. Delays do not automatically entitle the customer to compensation unless required by law or expressly approved by us.

The website promotes delivery within Jordan, and shipping terms may differ depending on the order and delivery locat

14. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return Policy, which forms an integral part of these Terms of Use.

15. Third-Party Links

The website may contain links to third-party websites or services. We are not responsible for the content, terms, availability, or privacy practices of external websites.

16. Disclaimer of Warranties

The website and its content are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no warranties, express or implied, regarding:

  • Continuous website availability
  • Error-free operation
  • Complete accuracy of all content
  • Suitability of the website for every purpose

17. Limitation of Liability

To the fullest extent permitted by law, Organdle shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Your use of or inability to use the website
  • Delays or interruptions
  • Product misuse
  • Third-party payment, courier, or technical failures
  • Unauthorized access beyond our reasonable control

Nothing in these Terms excludes liability where exclusion is not permitted under applicable law.

18. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws applicable in the Hashemite Kingdom of Jordan, unless mandatory law requires otherwise.

19. Changes to These Terms

We may update these Terms of Use at any time. The latest version will always be posted on this page with the updated effective date. Continued use of the website after changes are posted means you accept the revised Terms.

20. Contact Us

For questions regarding these Terms of Use, please contact us through the Contact Us page on the website.

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